ClickClaims-CMS

Our Claims Management System (CMS), ClickClaims, is state of the art.  Since it is web-based, Nomad Adjusting operations will not be affected by any weather-related issues that might have otherwise left us vulnerable.  In fact, even thought our headquarters are located in Galveston County, Texas, we were able to effectively conduct business shortly after Hurricane Ike struck.  Our Florida offices handled most all of the computer-related activities until power was reestablished in Texas.  In addition, there was no loss of information or time since all parties could access the same CMS.

Single Claim Add

This screen allows Nomad to add a claim in our system.  When the client sends us an email, fax or paper file, we can input all the pertinent information on this screen (claim and policy numbers, and info on the insured, adjuster, Nomad examiner, client, client examiner, mortgage company, and set reserves) which creates the claim file.  Once the file is set up, the original fax, email or paper file can be uploaded to the system enabling our office, the client, the file reviewer, the field adjuster, and the call center to access the origninal claim submission.  This helps prevent delays should any of the info have been entered incorrectly in CMS.  The adjuster can cross-reference the FNOL for verification.

Policyholders experience unnecessary frustrations during catastrophes because they are many times directed to call numerous phone numbers at various companies in order to get the answers to their questions.  With the use of our system, all parties can stay on the same page and relay the same information to the policyholder should any questions arise.  This also eliminates many phone calls to the insurance carrier which distract them from taking care of their end of the business.

Any necessary file documents can also be added to CMS, such as contractors’ estimates, letters of representation, the adjuster’s estimate, the statement of loss, correspondence sent to our office, or denial letters.  All documentation is kept in a single place preventing any lost items.   Activity logs are automatically created when the file is set up and then when the assigned adjuster acknowledges the claim.  The adjuster must make note of any actions that are taken regarding the file.  Nomad’s staff and the call center will also update the log with relevant activity that the client, adjuster, or reviewer might need to note.

Manage Documents Tab

Activity Log

While the claim is working its way through our system, it is reviewed by our internal file examiners.  This allows Nomad the opportunity to improve the estimate by reviewing the policy coverage, estimatics, photos, billing etc.  We will always attempt to forward a solid work product to our clients, thereby reducing the amount of time that the carriers need to devote to our claims.  We will also try to be fair to our client and the policyholder in our adjusting, while being cautious of any tendencies that our adjusters might have to inflate their estimates.

Claim Review

This section of the system allows for examiner review notes and adjuster review notes thereby aiding all parties that might handle the claim be even further informed as the claim’s progress.  By having all information accessible to the client, examiner, adjuster, and customer service representatives, confusion and frustrations are greatly reduced.