Clients

Nomad Adjusting, LLC exists to serve the insurance carriers and their policyholders.  We understand that the independent adjusting firm industry is competitive but believe that our claims handling philosophy makes us superior to most competitors.  Our core team of management has vast IA and carrier experience, and we employ highly qualified adjusters.  Nomad has many adjusters located across the state of Florida that can better assist our clients with whatever type of disaster that might affect the citizens of Florida.  In addition, we have a significant roster of non-resident Florida licensed adjusters.

Customer service is always paramount.  One of the many ways we provide effective customer service is through the use of ClickClaims, a web-based claims management system (CMS) that recently won the E-Fusion Award from A.M. Best.  It is user-friendly, efficient for both the adjuster and the carrier, and integrated into our accounting software so that all billing can be closely monitored.  ClickClaims will aide in a more serviceable and less complicated process for completing the claim file, which translates into a more efficient and effortless work product.  If our clients have their own CMS program and wish that Nomad work within that system, we would be more than capable of adapting.

If you would like to learn more about ClickClaims, Click Here.

Hurricane Ike devastated the Galveston/Houston, Texas Area when it made landfall on September 13, 2008.  Nomad handled over 9000 claims for three carriers with less than five Texas Department of Insurance complaints and no unresolved complaints.  For our primary contract, we handled over 6000 of their 8000 total claims.  Nomad proved itself to be ethical, trustworthy, and prompt.  When dealing with the emotions that come with this type of trauma, we realize the importance of friendly, timely claims handling.

Click here to view Nomad Adjusting’s coverage map.

What to Expect from Nomad

The Company
Nomad Adjusting will, at all times, conduct itself with integrity and professionalism.  We value each contract we acquire and will strive to exceed all of our clients’ needs, trying never to become complacent or take our clients for granted.  We understand that our disposition with all members of our clients’ staff, from upper management to administrative assistants, should always be courteous and helpful.  When any of Nomad’s staff or independent adjusters deal with policyholders, their representatives, or their contractors, we will always remember that our attitudes are a reflection on those for whom we work, and we will never conduct ourselves unbefitting our clients.  Should any challenging encounters occur, we encourage all of our staff to speak to our management and allow those with the most experience in conflict resolution to take charge.

Our Adjusters
Our managers screen all of our adjusters prior to deploying them to ensure that they are proficient in the estimating platform that our client prefers.  We review their work history and expect a high level of professionalism from each of our independent adjusters.  All field adjusters must have a minimum of two years of experience before they are allowed to handle claims without supervision.

In the event of a major catastrophe or a busy storm season, sometimes the minimum experience requirement of field adjusters must be overlooked in order to take care of the policyholders in a timely manner.  However, we vow to not compromise on the caliber files we submit.  Nomad employs only seasoned file reviewers that examine each claim file before it is submitted to our client.  This added measure helps to produce a quality work product which meets our stringent standards and yours.

Nomad demands a business-casual dress code of all our field adjusters.  We recognize that in most cases this individual is the only person to have direct contact with the policyholder.  This person represents our good name and that of our client, and we want the insured to find the adjuster presentable and the experience as stress-free as possible.

Paperless
Nomad is proud of the web-based CMS that we utilize. It drastically cuts down on our amount of paper consumption and waste.  Having no paper files on your policyholders also protects them and you from undue potential privacy breaches.  Once a reasonable amount of time has passed, all internal files related to our adjusters’ billing are shredded and discarded responsibly.