Tim Molony, AIC
Tim Molony, AIC
Tim Molony’s adjusting career began in 1993 with State Farm, shortly after graduating from Louisiana State University. He worked on their National Catastrophe Operations and then moved to their Catastrophe Claims Central in Jacksonville, FL. In 2001, Mr. Molony joined State Farm’s Mold Or Other Fungi Team in Houston after Tropical Storm Allison. After leaving State Farm, he became an independent adjuster with an emphasis primarily in handling many total loss claims.
In 2005, Mr. Molony accepted a job with Catastrophe Operations at CITIZENS Property Insurance Corporation in Florida. He was given the task of recreating Cat-Ops for CITIZENS. During the extremely busy 2004 Hurricane Season, CITIZENS found itself as front page news, while endeavoring to handle 130,000 claims. Complaints tracked by Department of Financial Services (DFS) were in excess of 10%. The previous year’s disappointments were only compounded by an active 2005 storm Season which produced an additional 180,000 claims. By the end of the 2005 storm season, CITIZENS’ customer service record had improved dramatically, bringing DFS’ complaints down to a low 1.3%, on par or better than many of the benchmark carriers. Mr. Molony helped to implement new technology and improve workflows, processes and protocols, including aiding in the construction of the current version of CTS, Claims Tracking System.
Mr. Molony knowledge and experience in claims operations make him and excellent consultant and liaison who can assist our clients in both daily and catastrophe claims administration.
Brian DeCicco
Brian DeCicco graduated from Eureka College in 1999 and soon joined State Farm in 1999 in Jacksonville, FL, where he was quickly chosen to become an agent in Connecticut. At 24, Mr. DeCicco gained the distinction of becoming the youngest State Farm agent ever. After successfully building a book of business, he opted to move his wife and son back to Florida, where Mr. DeCicco’s family resides. During the 2004 Hurricane Season, he began working for Pilot Catastrophe Services and quickly became the point-of-contact for the Liberty Mutual account. During the 2005 Hurricane Season, he joined CITIZENS Property Insurance Corporation as designated Quality Assurance Supervisor and Dispatch Coordinator and Vendor Liaison. During that time, Mr. DeCicco worked with the IT Department to improve the dispatch function in CTS, the claims management system presently used. This improvement allowed CITIZENS to dispatch over 180,000 claims during 2005 without incident.
As Field Operations Manager, Mr. DeCicco will conduct ongoing training of adjusters ensuring consistency and best claims practices. He will be closely involved in the management of any catastrophe.
Ben Ross, AIC—Quality Assurance Manager
Ben Ross is a graduate of Florida State University and began his insurance career in 1999 as a Catastrophe Claim Representative for State Farm Insurance. He was promoted into several different positions within State Farm, including Business Analyst, Claim Support Supervisor, and Claim Automation and Procedures Specialist. After leaving State Farm in 2005, Mr. Ross worked as an independent adjuster for CITIZENS Property Insurance Corporation, where he served as a Team Lead Supervisor and Appraisal Examiner. CITIZENS hired Mr. Ross in 2007 as a Quality Assurance Analyst, where he developed standardized claim practices, co-wrote the CITIZENS Claims Guide, and helped create a catastrophe orientation training package. He holds a Bachelor of Science in Criminal Justice, an Associate In Claims, Xactimate Level 2 Certification, and is currently pursuing his Chartered Property and Casualty (CPCU) designation.
As Quality Assurance Manager, Mr. Ross oversees the examiners that review all claims prior to being submitted to the carrier. He will be integral in the management of any event that may affect Florida.
Ashley Molony—Office Manager/HR Manager
Ashley Molony managed a family-owned small business in the Interior Design field for over five years. She was groomed to own this successful hometown establishment that has been around for over 30 years. She handled all aspects of the business, from hiring to purchasing to payroll to customer service. She compiled all monthly and quarterly Federal and State returns for the business. She was a member of her area Rotary Club and participated in many fundraising efforts in her community.
In 2003, she decided to switch gears and focus her attentions to the insurance industry. Mrs. Molony accepted a job as Office Manager/Human Resources Manager for Nomad Adjusting, LLC. She is the Secretary/Treasurer of the LLC. She has been overseeing daily office operations for over ten years and is extremely meticulous at her job. Mrs. Molony provides contentious professionalism to Nomad’s office, insisting on timely payments to our adjusters and responsible reimbursements to our clients when warranted.